complaints
Complaints Complaints
One of the most important ways for us to improve the quality of care services is by listening to your concerns.
A complaint is an expression of dissatisfaction about the quality of service provided by a registered care service, or about the Care Commission.
If you make a complaint, you can be sure that:
- All complaints are taken seriously and handled thoroughly.
- All complaints are dealt with on an individual basis.
- Your complaint will be investigated depending on what the complaint is about.
- If we think there might be a delay, we will let you know and explain the reasons for the delay.
- We always try to resolve complaints locally. If your complaint is about a care service, the member of staff who investigates your concerns will know that service.
Our Complaints Procedure explains the process in detail, and our Complaints Procedure - Easy Guide will hopefully help people with learning disabilities understand the procedure.
If you would like to make any general comments, suggestions or request additional information, either contact your local office or complete the information request form.
Ombudsman reports
If a complainant is unhappy with the Care Commission‘s response to their complaint, they have the right to approach the Scottish Public Services Ombudsman.
